I'm totally addicted to the Hawaiian chicken sandwich there and have been going at least twice a month (honestly, probably more often than that, but...) on the 2 for 1 days (Saturday and Monday), because, quite frankly, the burgers aren't cheap at $8.
I always opt for the upgrade to chicken for the additional 50 cents Texas toothpicks for an additional dollor on top of that.
Hubbers and I went in today for our usual and I should have seen the writing on the wall when the waitress had to write down my order for a tea and a water with no ice.
Hubbers decided he wanted a chicken upgrade as well and when he started to order, the waitress said they just started a new policy not to have chicken on the 2-4-1. We asked that if one of us got the burger and one of us got the chicken, why the burger wouldn't be free with us paying full price for the chicken upgrade. (maybe it's too expensive even with the fifty cent charge to allow 2-4-1 for two chicken instead of beef?). She went back and asked - no. I won't bore you with the details, but would someone please explain to me why, if I'm paying "full price" for the chicken upgrade and it's 2-4-1 burger day, we can't get the burger? Does this make sense to you? I'd only pay $8 for a hamburger (I don't want), but am willing to pay $10 to make it chicken AND you're bringing out a hamburger for the one you're comping anyway? We didn't get ugly and we were quite courtious, and, while not understanding the math, ordered anyway.
Then my burger came with the wrong cheese and when I asked her just to bring me out a slice of the swiss (didn't return my burger, just peeled off the american), she nodded, but there was a deer in the headlights.
I waited while she took another order, went and got a tea refill, etc. Hubbers had almost finished his burger and I had about half of mine eaten. Asked again for swiss and got a "sorry", but she still got a bill, ran a card and chatted before finally bringing it. Was mostly done with my burger by then.
Hubbers handed her his credit card and she actually looked at him blankly. He had to tell her we wanted her to cash us out.
Finally, as we were getting up to leave after paying the bill, she asked, "Is everything alright over here?"