I've been doing a lot of digging online to find out about Bluestar's quality and customer service. It seems to me that a lot of positive posts were made at one time, and more recently there are a lot of reports of failed igniters and, more scary, no help from Bluestar / difficulty getting parts and service for months after the problem is reported.
I am looking to replace a 30" drop-in cooktop with a 30" pro style rangetop and debating between Wolf and Bluestar. I wanted to get the Bluestar because it has open burners in a 30" model (Wolf is sealed only) but the posts I have seen from folks who can't get repairs or a straight answer from Bluestar for months are really bothering me. I even read that Bluestar employees (maybe this is really paranoid) have trolled forums and communities online and posted positive comments in the past.
I want a durable product, and one that the manufacturer is willing to be responsible for. Anyone have some insight? Any recent real experiences with Bluestar?