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Blue Star Cooktop problem - No tech support??

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Blue Star Cooktop problem - No tech support??

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Lynn T | | Oct 20, 2009 05:10 PM

I have a Blue Star 36" cooktop in less than 1 year. It works very well until the malfunction of the simmer burner three months ago. When I light up the simmer burner, all 4 igniters are keeping clicking even after the flame comes out in the simmer burner. I guess that there might be some thing (like sensor) in the simmer burner malfunction.
I tries to get a tech support from Blue Star, but no reply... Finally I got the dealer's help to reach the service person and he seems not understand my problem and sent me a new igniter. It's not working at all.
Now it seems no way to get a tech support form Blue Star to fix the simmer burner. Does anyone know what is the problem of my cooktop? thanks a lot!

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