A new concept by the BLT chain has arrived in White Plains. Under the name of BLT Steak the BLT empire has now perfected a new concept: BLT Inept. Dinner last night at BLT Steak was a disaster worthy of posting in the hopes that the BLT management team takes notice and makes repairs. I searched the web and couldnt find an email address for customer service or anything similar on the BLT website so I have to resort to a post to get word to them.
Dinner for two, intended to be cocktail, two shared appetizers, a shared steak and a side of sautéed spinach. Simple, not difficult at all. From the large menu board over the kitchen window we tried to choose between two salad offerings. The "Ginger Marinated Tomatoes, Burrata and Arugula salad" or the "Beets, Gorgonzola and Apples salad". We asked our waiter and he said both were his favorite but that he preferred the tomato salad so we ordered it and the adventure began.
Take 1: Salad arrives, three small squares of hard cheese sat atop a salad with tomatoes, olives and watermelon. Summoned waiter who told us that was what we ordered. Pointed out absence of burrata and arugula and presence of olives and watermelon and he said that the salad with marinated tomatoes and burrata was no longer on the menu and this was the seasonal tomato salad. We pointed to the menu board where the salad we ordered was clearly present and reminded him of our conversation and he apologized. Not in the mood for olives and watermelon we asked for the beet, Gorgonzola, apple salad instead.
Take 2: Salad arrives. No gorgonzola in sight. Waiter says it is under the beets. We toss the salad and still no gorgonzola appears. More apologies and salad removed with promise to fix it.
Take 3: Salad arrives. nice mound of beets, chunks of cheese and white shredded items on top. A few bites in it becomes apparent that the shredded items on top are endive and red onion and NOT apples as promised. I go to kitchen window and ask for chef. Young guy in street clothes claims to be "a chef" and that "the chef" is not in the kitchen tonight. He comes to table and says that the shredded stuff is apples. We explain it is not and that we certainly know the difference between apples and endive and the salad is taken away. We decline an offer of a 4th try.
Manager came over and apologized, offered us some free side dishes. We decline. They bring our steak and spinach. They also bring sides of carrots and gratin potatoes. When we finish steak and ask for check they dont bring check but bring several desserts. We thank them but decline desserts and ask for check again. Check comes. No adjustments made to check for the troubles, no comped cocktail, nada.
Now I am not looking for a free meal and am happy to pay for what I eat but this experience at a restaurant with the professional caliber of BLT Steak was unbelievably poor. Bringing me food I dont want and multiple apologies is hardly the way to make up for incredibly inept service by a kitchen. It seemed like an Applebee's adventure instead of BLT treatment.
If you want confused kitchen and amateurish front end service at Manhattan prices, BLT is the place to go in White Plains. As for steak, I'll be back to Morton's.
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