I had made a reservation at Blowfish almost four weeks ago for this evening to celebrate a dear friend's birthday. I called to confirm this afternoon, and was informed that the restaurant was not serving dinner this evening. When I explained that I had definitely not received a phone call, I was flatly informed that everyone had been called. I had the reservationist repeat my mobile phone number and it was correct. I know I hadn't gotten a call. I wasn't offered to book dinner for another evening. What really irked me was that there was absolutely not one ounce of remorse, no apology, nothing....! The whole situation is really quite mind boggling. Clearly, customer relations is not a priority at Blowfish.
Fortunately, I avoided a very embarassing situation and managed to get a reservation at Madeline's, Susus Lee's spot across the street. We had a lovely dinner. I will share the details in another post.