Not About Food


The Bizarre(?) Bartender of Blind Tiger Ale House, Manhattan


Not About Food Manhattan

The Bizarre(?) Bartender of Blind Tiger Ale House, Manhattan

losfelizhound | | Jul 10, 2011 09:03 AM

Late last week I made a quick trip to Manhattan. Given the schedule there was an opportunity for one meal with friends. As I was waiting for my friends and given the heat and humidity and the proximity to Blind Tiger Ale House, a quick trip to BTAH seemed like a good idea.

As I entered, there were 2 bartenders, and 3 when I left. 2 were females, 1 was male. I ordered 3 beers each served by a different bartender. There were about 4 customers when I entered and about 6-8 customers when I left. I had a great conversation with the male bartender who was quite engaging (I mentioned to him how BTAH was popular on the West coast and that I was surprised to see so little Allagash given its proximity. He said the listings were very dynamic, and I am sure they are!). All three bartenders offered samples and I had 4 samples and ordered 3 beers. My first exchange was with a female bartender and I asked her for the check as she had opened the tab for me. This is what followed:

Me: "Can I have the check please?"
BT: "Sure."
BT brings me the check.
Me: "How much are the BTAH t-shirts for?"
BT: "$22"
Me: "Ohhh..." (shrugged a little indicating it was a little expensive) "Hey, but you guys can get free publicity in Los Angeles (where I live)" (smiling as I said that).
That's when I noticed a discrepancy in the check. They had billed me for 2 beers instead of 3.
Me: "Hey, you haven't charged me for a beer. I had 3, there are only 2 on the check". Again smiling at her I said "So maybe you can give me a new check and a discount on the tshirt"
BT went over to the other side of the bar, as I was bewildered at what had just happened!

I paid for the two beers ($17 and left a $3 tip, lower by my standards, but reasonable given the exchange) and left after having waited to make sure she wasn't returning with a different check.

Funny way to do business?

Revenue so far: $17
Additional revenue: $8 - $30 (depending on the price of the tshirt). All you have to do is give me a new check and possibly smile and say "sorry, its $22".

I am sure $8-30 doesn't make a dent in BTAH's annual revenues, but what a bizarre way to respond to a paying customer, who has recognized an error that is to your advantage and is willing to pay for it (and possibly more!) Mind you there were operating at 10-20% of their capacity and there were 3 bartenders, so there really wasn't a lot of pressure on them.

As I thought about the situation later, I realized was haggling for the tshirt price was a bad idea?
A. I wasn't asking it for free
B. Poor form or not, I am a paying customer and I am being as nice and funny about it. Just say no, you don't have to SHOUT back at me!

Will I ever return to BTAH? In all honesty, its a great establishment serving hard to find beers and being a channel for smaller craft brewers. And I must say 2/3rd of the employees did a fine job! Though, I have decided to send an email to BTAH because maybe this is a repeat offender.

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