Preface: I knew that Bertucci's was a chain, but had heard some very good comments about Bertucci's from a friend of mine, whose opinon I tend to trust.
I wasn't looking for a gourmet meal, just a place to grab a nice dinner
First Impression: Smells amazing when you walk in. One of many hostesses seated us after a brief wait, and our waitress was quick to come to the table. Ilike the decor, modern, but rich jewel tones, low light, but not so much that you can't see what's going on... LOVE the big open view to the kitchen and I was impressed that our wait was very short on a Saturday night at 8:00 considering they hadn't been open long and the place was pretty busy.
Our waitress took our drink orders and we decided to get the "three cheese focaccia" as an appetizer and share a carafe of the brick oven Sangiovese
We only received a HALF carafe, whis was just fine with me by then because the wine was warm and by the time we got the focaccia, that was cold. I think I would have liked it if the cheese had been warm and melty as I had anticipated, but I couldn't tell... oh and the sauce was ICE cold on the side... go figure
Sometime in between the wine delivery and the appetizer delivery (and the thrid time I asked the waitress for a glass of water, just so I could have ONE cube to drop into our wine) we ordered and I was still intoxicated by the heavy perfume of garlic, wood fired oven and tomato sauce and I threw caution to the wind and get Spaghetti and Meatballs, with marinara sauce
if you know me even just a little, you'd look at me like my husband did, "Why on earth did you do that!?!?!"
My husband ordered Chicken Marsala with mushrooms, asked if he could have garlic and oil on the side of pasta instead of sauce...they never heard of such a thing!
the waitress came back and asked again if he meant to have the flavored olive oil over the pasta, he explained, toast garlic in the olive oil then toss the pasta in the oil/garlic mixture.... can you ask whoever is in charge of the pasta if they can do that.
well, according to our waitress the "substitution" caused confusion in the kitchen, because it then took another 20 minutes for our dinner to arrive... luke warm ... before the Mister's salad came.
*sigh, take a deep breath, just enjoy the food...
Despite being cold and dried out around the edges because the waitress forgot to deliver it to us and then acted as if it were the kitchen's fault; pasta was good, a little over cooked but I really do like their marinara sauce. it's pretty good... meatballs... not to my taste. they're overly seasoned in my opinion, and taste of processed frozen meatballs that you get on a wa-wa shortie... (please don't disregard this review for the fact that I've eaten a wa-wa meatball shortie on a few occasions, hey we all have to eat)
the mister's chicken dish, however was such a disappointment
We literally think they forgot the marsala wine in making it and there was the equivalent of one button mushroom sautee'd in along with some non-descript flavorless beige sauce. The "wilted spinach" was raw with raw pieces of garlic and also had no seasoning, his whole dish was also cold, colder than mine.
when his cesar salad finally arrived it looked as if it too had been sitting around for a while, dressing tends to wilt lettuces pretty quickly...
So, I wanted to say to the waitress>>" dont' tell me that it's the kitchen's fault when you bring me cold food... I'm not that stupid" but I refrained
so as if all this was not bad enough... there was a waiter there, tall slender guy with black rimmed glasses who apparently enjoyed leaning over and asking us if everything was OK... at first my husband thought he was a manager, but his interest, we learned, was not really in how well we were doing, it was how far he could look down my blouse
the mister overheard him using some low-level language and then told our waitress that he wanted to bring the leftovers to our table, so he could "get a another look"
we paid, left exactly 15% tip I've left them a comment on their website and I will never, ever return there again!