I had heard about the bad service at Bebo Trattoria, but being a very laid-back diner, I did not take heed.
A friend and I went to Bebo on an early Sunday evening and sat ourselves in the tables by the bar. After 15 minutes, no one had greeted us or come with menus. The bar itself was about a third full, and the restaurant similarly occupied. I walked up to the bar, and waited until the bartender hung out and chatted. Then waited after she looked at me, and passed right by. And again as the other bartender looked at me, then went by. I went back to my table without menus.
The manager himself then came around and suggested that we go sit at the bar. “Otherwise, we get no food?” my friend joked. “Right,” he replied. So we went and sat at the bar. And waited.
Finally, the bartender came and put some menus down and walked away. It took another 15 minutes or so for her to stop chatting and come back after we had put our menus down. We order. And wait. And wait. And wait again while others who ordered after us (similar entrees) received their food, prompt drinks, and silverware.
The other bartender then came around and mumbled something about the kitchen. Then asked if we wanted some wine while we waited. I ordered a pinot grigio. He came with it in a dirty glass, and took it back on his own accord. Instead of pouring a new glass, he took the wine, poured it out, rinsed the glass, and poured it back into the wet glass.
Presenting this mess, he said, “This is hand-washed.” The hand-washed glass, not the hand-dried glass. I was about ready to eat my own hand, so I took it with a smile and told him it was no matter. He smiled back and apologized for the various delays of the staff and kitchen, and offered the wine gratis.
We finally get our food. The Bebo pizza and calzone, which we ordered because we were running out of time, were undercooked, and the latter was a pale mess of dough and cheese. We had to ask for silverware, which came after yet another delay.
By the way, the wine ended up, “gratis,” on the final bill.
I’ve had servers drop plates on me, slosh wine on my hand, ask me out while my date was sitting on the other side of the table, clear plates before my party is finished, and serve the wrong drinks. I am no stranger to “bad” service, but more often than not, know that they’re harried and just trying to do a good job. But being blatantly ignored, treated like cattle, served undercooked and underwhelming food, and cheated on top of it all, is just insulting.