Over all, I have to say I really enjoy the good ingredients they have at Bay Cities despite the long lines and cramped parking. When I crave a good sandwich or need some ingredients for making tiramisu, that's where I head.
I recently had a bad experience there though. I bought some palmetto cookies and then took them back because they tasted very stale. The manager, who looks and acts like Mike from Sopranos (the deceased right hand man of Uncle Junior way back in early seasons) treated me like I was nuts and said that they were not stale. In fact, he claimed they were just freshly stocked. I showed him the date on the back being 1/07, hence past the recommended expiration date. He then claimed this was the production date, eventhough there were words "best before" above the date. He clearly was not interested in acknowledging the problem, so I left.
I've noticed that some of the employees at Bay Cities have an attitude like they know business won't suffer even if they don't provide examplar customer service. And now, I'm thinking maybe it's because they've adopted the attitude of their manager. However, despite the bad attitude of the management, I still go there because there really isn't another one like it close by. So I went back a few days ago. Well, would you believe it, I just picked up some palmettos that have the date of 1/08. Now,that can't be the production date, can it Mikey, seeing how it's still 2007!!!