Been there twice before, always enjoyed it. Considered it a more interesting version of Fugakyu, with less parking.
We had bought 2 of the Rue La La deals a few months back and found ourselves in the neighborhood last night, so went in around 8. The deal was $50 of Sushi and Sake pairings for $25.
Admittedly we didn't read the deal carefully. We don't like Sake, but figured we'd make the best of it. Knew we'd enjoy the sushi anyway, and would at least get our "investment" worth.
No problem getting seated, showed the waiter our certificates, he warned us that it takes the chefs awhile to put together the sushi flight, and suggested an appetizer (I always appreciate a well couched upsell, so we ordered something). He also asked at this time if we had any food allergies. I don't like avocado, and neither does my DW (and it gives her a rash and mild discomfort), so we told him we didn't want any avocado in the meal.
We then explained that we don't like Sake, and asked if we could have soda instead (cheapest Sake is $11, so I figured they'd jump at this). He came back and said they can't substitute anything. Asked him to check with the manager, he came back with two diet cokes, and said the manager said they had had to charge us, so we said no thanks. Ah well, you don't want to comp us a buck's worth of soda (when you're saving $10 on Sake), that's an odd decision, but what can you do.
Sushi came. Waiter told us the chef had replaced the avocado with cucumber in the rolls (like most places do). It Was Beautiful. 2 Tuna, 2 Salmon, 2 Whitetail, and 8 or so rolls. Each had it's own sause and topping (ranging from roe to jalapeno/tomato). I prefer my sushi to taste like fish (ok, I'm a picky eater), so I scraped most of my toppings off. I'm not fond of eel, so I offered mine to my wife, and as I passed it, I asked her if that was a Wasabi topping on it. She had finished hers, and looked at mine as I held it up and said "that's not wasabi". Yep, avocado.
Caught the waiter's eye, he came over, asked him if that was avocado, his jaw fell open as he agreed that was what was on the eel. He got the manager, who must have apologized for 10 minutes (five of which was discussing if the fault lay with the waiter or with the kitchen, not my problem). After a whole bunch of "I don't know what to say"s, I suggested she could comp our appetizer, which she immediately agreed to. And assured her that although my wife would have an uncomfortable night, but no need to worry beyond that.
I just can't see going back. If it was just the soda/sake thing, or just the avocado issue (my wife warned after the soda discussion that they are going to "spit in your food", she wasn't far off)
So lesson learned. If you have an allergy (or just a dislike), double and triple check (especially if it's serious) that your allergen has been totally removed from your order before you partake.
Edit: Just wanted to reiterate, the food was fantastic. Other than, you know.