I was sent to What - A- Bagel, 3515 Bathurst St (a franchise) for a double rye bread. I was told that it was $3.50 and to watch the change. There had been short changing problems before.
I gave the cashier a $5 note and got back 50 cents instead of $1.50.
I contacted head office and spoke with the son of the owner of the franchisor and told him the story.
The wife- owner of the store called me subsequently. I told her the story. She said that she goes "unconscious" from time to time in the store and makes a mistake making change 4 or 5 times a day.
Further communications with the franchisor head office.
The husband owner of the store called me. He said that he has never heard of a complaint of short changing in the 20 years that he has owned the business. He was aggressive and hung up abruptly; the wife was at least polite.
Further communications with head office.
The husband owner called, all friendly. He asked me to come in to identify the clerk who had made change. This is a peculiar request because I had described her in the earlier conversation and there couldn't be many like her. She was obviously in charge, and in charge of the cash. She was short and overweight. And her hair was dyed (a fashionable gloomy) red.
Anyway I went in, didn't see red hair in the store but did see a woman in charge who had the same size, shape and hair style. I also saw a clerk argue with a customer about money. The customer was truly a little old lady. She was small and bent over and with her walker. She looked in her late eighties.
She wanted to buy a bag of bagels; I think were yesterday's bagels.
Basically. Her argument with the clerk was that she had told her that it was $1, the clerk had taken the dollar, and now the clerk (who had come back from the counter on which was the cash register the customer who was at the bagels across at the opposite wall of the store) said that it was $2. The customer submitted, paid and left.
I went out after her. I asked her what had happened. She told me the story. She had no indication of mental impairment notwithstanding her age. She seemed entirely competent and certainly was sensible. She ended by saying , "I paid because what can you do? I won't go back."
What I had seen in the store corroborated her story. I had seen the clerk come from behind the counter to go to the opposite wall where the racks and the customer were and immediately start the argument about the extra dollar, which I overheard .
More communication with head office. I was told that the business (the store ) wasn't his (it's a franchise). He had never heard of a complaint of short changing, why I am doing this (emailing etc.). He cut me off in mid story, politely told me to fuck off and hung up.
Incidentally, the rye bread that I had bought was no good. It tasted like mix. It was small, more like a big sub bun than a double rye. The bad baking could not be attributed to rainy weather. It been a nice day for baking, and for me until I got the bread.