More from Restaurants & Bars

Restaurants & Bars Ontario (inc. Toronto)

Bad service at Canoe

dubchild | | Mar 15, 2011 08:30 PM

We met some friends for drinks at the bar at Canoe. The bar snacks, drinks, and dessert were all good. I should also mention there was about 8 people at the bar and at one point an added group of ten came in for one drink each. There were two bartenders on, one, I imagine to help on the dining room's orders, plus runners, and a manager. Here's what was wrong with service:
-initial drink order took about 15 minutes to make, once again there was about 8 people at that point. She did apologize for the wait.
-food order, which consisted of a club sandwich and springrolls, took a good 30 minutes to arrive.
-two guests asked for water but it was never offered to the rest of us.
-after the food was cleared, it took another 15 minutes for someone to take the second drink order and dessert order and finally clear the empty glasses.
-dessert cutlery wasn't pre set, runner which brought the food didn't notice the cutlery wasn't set, after sitting with desserts in front of us for 5 minutes, we had to call over for cutlery.
-empty glasses stayed on the table for the rest of the evening.
-I'm assuming the lady in the suit was the manager, she walked by the table a couple of times when something needed clearing and either didn't send someone over or didn't clear it herself.

I've had more attentive service in pubs. But maybe someone having two drinks, one bar snack, and one dessert at $80 a head pre tip isn't worth their time.

More posts from dubchild