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Bad experience at Niko's in White Plains

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Bad experience at Niko's in White Plains

s
Shawn | | May 28, 2007 08:16 AM

My husband and I had lunch on Saturday at Niko's Greek Taverna in White Plains. We have been there for lunch a number of times, and although we were never bowled over by the food, we found it a perfectly decent place to sit outside and enjoy a Greek salad and a glass of wine. Under the Salad selections on their menu, they offer each salad in an "Individual" and "Shared" size. We have always ordered our own salads, and have been charged, as we should have been, for Individual salads. This time, however, when the bill came, we were charged for two "Shared" salads. I asked a woman (who I believe is part of the management of the restaurant) about this, and she shrugged and sent the waiter over. The waiter then told us that we didn't specify we wanted "individual" salads, so we were automatically charged for Shared salads. I said that as we were two individuals ordering two salads, why would they charge us for sharing? The waiter said that's how they charge people, if I wanted an "individual" salad I should have specified that, and walked away.

We paid for our "Shared" salads, but won't be back. I could understand a misunderstanding if the salads were labeled as "small" and "large" on the menu, but I think to label them as "individual" and "shared" and charge as they did was a bit disingenuous, at best. It's a pity that management opted to lose two fairly regular customers over about $5.00.

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