Restaurants & Bars

Quebec (inc. Montreal)

Bad experience art Sparrow

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Restaurants & Bars 33

Bad experience art Sparrow

crispy1 | Sep 28, 2009 07:29 PM

First off let me preface this review by saying I know Sparrow has gotten rave reviews on this board so by posting my experience I know I will be subject to criticism. It appears to me that sparrow has fallen victim of its own success. first off, I avoid restaurants during peak hours as I have a speacial needs child who can grow easily impatient. However, this past Sunday we had to be out of the house from 2-4. seizing the opportunity to enjoy brunch I called to make a reservation for myself and children. We were told that they would not accept reservations for fewer than 4 people. the person on the phone assured me that at 2 the crowd would be thinned out and we should not have to wait too long. Upon arriving at 2 there was a considerable line up. I was asked at the door if I had a reservation. I told the young lady that since we were three we could not make a reservation and that 2 would be a good time to come. She told me the wait would be 15 minutes. My kids watched as people enjoyed their meals and appeared to linger. after 30 minutes we were assured the next table up would be ours. The owner came over to apologise for the wait. I told him we had tried to make a reservation and his comment was that they were using the system that worked for them and that ment no reservations for parties less than 4. I said I understood that the weather was particularly bad probably contributed to the crowd. Actually, he said the popularity was due to positive reviews the restaurant had received. after 45 minutes we were assured that the next table would be ours. sure enough, a family of four walked in with a reservation and were immediately seated. We left and headed to Lemeac. Well treated, solid service great donuts. My review is simply to point out that you are definiately at a disadvantage if you are a party of three. Also, can you really expect a special needs child to wait for an indeterminate amount of time while others around are gleefully eating and comfortably seated. Not family or kid friendly for brunch.

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