I recently had two horrible experiences in local restaurants. I did what any self respecting Chowhound would do - I sent a letter and an email outlining my experience.
Having spent over 10 years of my working life in restaurant management, I've had plenty of experience in dealing with customer letters of both praise and complaint. It would never occur to me to not respond to a customer letter. In fact, it was our policy to send the guest a gift certificate if they were unhappy, but also if they wrote to tell us they were happy with their experience.
I'm having a quandry because of the lack of response from the restaurant management. WWYD? Should I call and speak to the owner, badmouth the restaurant to any one that will listen, send another letter or something else?
I welcome your suggestions.
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