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Restaurants & Bars 10

Allioli Disaster

fqs4601@nyu.edu | Mar 9, 2003 11:40 AM

Last night we went out with some friends to Allioli, the Spanish place in Williamsburg. We arrived on time for a 9 pm reservation and were told they were running a bit late and we should wait at the bar. We were not seated until 9:30. Ok, no big deal. We ordered drinks. Our waitress comes back about five minutes later to tell one of our party they don't have any more of the rum she wants. Ok, no big deal, she gets what's available. We order dinner - starting with four different tapa plates to share and four separate entrees, plus a large sangria. Almost 1/2 hour later 2 of the tapas arrive. They were very good; but where were the others? We get the attention of our waitress (who waas very sweet and did really do the best she could) and she apologizes and goes back to the kitchen which has apparently forgotten - 10 minutes later the other two arrive - also very good.But no big deal! We now order another sangria. Waitress comes back to tell us there is no more! And the same moment only 1 entree arrives. Where are the others??? Waitress resturns 5 minutes later to tell us that while we ordered 2 filet mignons, only one is available. FIne, bring out the one and we'll order something else. My husband's patience now was coming to an end. He Orders a shrimp entree. But in the meantime where is the third entree?? No one knows. It never arrives! Nor does the alternate 4th entree. Finally, close to midnight the kitchen sends out a "complimentary" 2 small tapas size plates - one of shrimp and one black bomba rice. We finish eating - what else to do? Get four coffees and a "complimentary" dessert and after dinner drinks. We left at 1:00 am. Now luckily we had good conversation and our friends took it all in stride because this was their first night out since having their first child. Now, the bill comes; guess what's on it? All the food we were never served. My husband sends it back for correction. The waitress, who has actually been apologizing to us all night and going back and forth to the kitchen tells us that the problems were caused by a large party in the restaurant. Now, here's my real observation about all this: I think that many small and moderate size restaurants accept large parties when they are clearly incapable of managing a large party plus their routine clientel simultaneously. The solution is either don't accept such parties or close the entire restaurant for a private party. We apparently, were not the only party with problems - why does a restaurent put their reputation and client base in jeopardy this way????

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