Just want some input from fellow CHs. I've noticed many restuarants are now adding gratuity to our bill these day. Personally I don't believe it's fair. Especially if it doesn't state their "policy" on their menu, website or in the restaurant. I can understand if it's a huge group and they were told at the time of booking, however, these days even if you have a party of more than 4, it's added to your bill. Seriously, why should I have to pay it if the service and food is crappy. Does anyone know if it's mandatory to pay? I've tried contacting the consumer information website by the Government of Canada but it doesn't have any information. They directed me to their website which doesn't help. Just want to see what your feedback is and the normal practice in your province.
Thanks for your help!