there's a service conflict at the dining establishment you're at and rather than keep it all in and rant about it later, you take the effort to speak to the server or manager (not to go over the servers head, but because they are the issue). they agree that you encountered a problem, but all the offer is a curt "what do you want me to do about it?" what do you say?
a product issue is easy, replace it. i don't need freebies but at least fix the food in front of me. how does one "fix" service? what can one actually ask for? i don't need heads to roll and i don't need comps, but i want to feel some sort of satisfaction and asking me what i want puts me on the spot rather than them offering a solution they're comfortable with and i only having to accept it. perhaps they just don't want to provide a solution? what if this response comes after sitting on it for a day and calling in? admittedly this makes it harder for them to provide a solution that isn't a freebie for the next time you come in, but is there another appropriate response?
i can't ding the tip, they've acknowledged the problem (though haven't necessarily adressed it with the staff from what i can tell) and so it would make me feel petty. what if they're the type of establishment that doesn't normally get tips? then monetary compensation isn't as much of a motivating factor anyway.
so tell me, what would you say? what have you said?
and yes, i know, i've still managed to rant about it anyway.
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