In my search for a specific bottle of wine, I e-mailed a photo of the bottle's label to a local wine store. They told me they had it.
I went there, looked around, didn't see it. The clerk told me that the label for the wine changes every year, and pointed me toward the bottle he claimed was the brachetto I wanted. It looked really different.
I understand a new label, but the color of the bottle, the style of the artist who designed the label, everything was off. Even the name seemed off to me, but I had forgotten to write it down and it was close enough that I wasn't sure. So I asked specifically if the wine was a brachetto. He said yes, and described it as fizzy, strawberry scented, and best served chilled. I got it.
Now I've opened the bottle and discovered a light still red wine. No bubbles, no scent of berries, nothing like brachetto.
I bought this several weeks ago and have no receipt or any way of proving the clerk said what he did to me. I'm just really pissed off that he either didn't know what he was talking about or blatantly lied to me (first about having the wine I wanted in stock, then in describing the wine). It was a cheap bottle, but what would you do?