I went to 28 Degrees last night with a bunch of friends. I was the first to arrive for a 7:30 reservation. Shortly thereafter, a couple more people arrived making 3 out of 6 of our party there. We asked to be seated and the hostess told us no. They prefer to wait until our whole party is there and it would be much more convenient for us as far as timing of drinks and food. I told her I thought it was more convenient for her, not us. Once everyone arrived, we were seated at a long communal bar table.
The waitress came to tell us about the menu and was very enthusiastic and knowledgeable. She explained that their plates are made for sharing, it is a good idea to choose about two items a person and that they come out sporadically from the kitchen, tapas style.
The food came out pretty slowly over a two hour period. I ordered the prosciutto and cheese panini. It was okall bread though and very little prosciutto. A friend ordered four shrimp cocktail. The shrimp came out and as she was peeling the tails off, she noticed they were very mushy. She smelled one and they were bad. It took some time for her to get the waitress attention to have her take them away. Another friend asked for some bread since we were a couple of martinis into the night with very little food. Also, she had ordered the crab parfait which only came with enough crackers for a few bites. It took a half an hour to get the bread plus a $5 charge on the bill for it!
All in all, the food was ok (shrimp excepted). The service was painfully slow (and I am a very patient diner who doesnt mind long dinners). However, to top off this night, the bill came with charges for the rotten shrimp, dumplings that never arrived, the bread we needed to sate our appetites and an automatic 20% gratuity. We called the manager over and told him of our woes and informed him that we were not paying 20%. He was extremely apologetic, urged us to come back again and he would take care of us. He wished we were staying so he could do something to make it up to us. He could have done something, but didnt. Its really too bad, it could be a great neighborhood spot for us but I doubt well go back.
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