Why Trader Joe's Doesn't Have Self-Checkout Lines
NEWS
By EMMY SCHNEIDER-GREEN
Trader Joe's differentiates itself from other stores by bucking norms for the sake of a focus on community, and an example of this is the lack of self-checkout lanes.
The decision to nix the presence of this modern convention at Trader Joe's is rooted in the store's intention to be people and community-focused in everything it does.
In an era where so much is being dehumanized, Trader Joe's goes the opposite route — keeping cashiers front and center with no plans to replace them with a self-checkout option.
On the Inside Trader Joe's podcast, CEO Jon Basalone explained, "We believe in people ... we're not trying to get rid of our crew members for efficiency's sake."