Employee handing a bag of food through a drive-thru window

The Fast Food Drive Thru That's Super Slow But Still A Fan Favorite

NEWS

By JACKSON WILLIAMS

A drive-thru sign on a restaurant
A report by Intouch Insights confirmed that Chick-fil-A's drive-thru times are longer than average, scoring higher than other fast food chains in terms of wait and service time.
Cars in line at a Chick-fil-A drive thru
Chick-fil-A falls in last place because of its popularity. The same Intouch Insight report found that it had the highest average number of cars in its drive-thru line (3.44).
Cars in line at a drive-thru
However, it had the shortest total wait times for each vehicle at an average of 2.3 minutes. It also has one of the highest order accuracy rates at 93% correctness in 2024.
A Chick-fil-A restaurant
It's possible that your order is taking so long because someone is doing a better job of checking its accuracy. Regardless of the reason, drive-thru traffic just happens sometimes.