Should You Keep Food Delivered To You By Mistake?
NEWS
BY TIM FORSTER
If you often get food delivered, you may receive the wrong order at some point. If you catch it right away, the driver may be able to swap out the wrong delivery for the right one.
However, even if you catch it, your order may have been mistakenly handed off to somebody else earlier, and some apps don’t let drivers take back food that's been handed over.
If the delivery person can’t swap your order, you'll need to go through the app's customer service for a refund. You'll usually find this option in the "help" or "support" section.
As for the food: If the intended recipient is nearby, you could be extra-nice and take it in person — but otherwise, you can eat it, since it can’t be taken back to the restaurant.
While you'll likely get free food out of this type of mix-up, it’s not always easy to get the food from your original order, as apps vary on how they handle wrong deliveries.
