A recent posting about a bad experience at Taqueria Mexico in Waltham reminded me of an experience we had a few years ago that we still shake our heads in disbelief when the restaurant is mentioned.
About 7 or 8 years ago, my wife was given a gift certificate to Bernards in Chestnut Hill. Living fairly close, we had eaten there a number of times. Food was usually good, service was decent.
One evening we decided to go use the gift certificate. There were told there was a 30 minute wait for a table, that turned into an hour. We could overlook that, restaurant queues are not always predicable.
We were sat, our order taken, and food arrived at a reasonable pace.
A few minutes after our entrees arrived, the staff started to arrange adjacent tables for a large party. It became clear fairly soon, that our table was needed for that party. I don't remember the exact sequence of events, but a check was presented and the staff attempted to take our plates away while we were still eating!
We finished quickly, had any leftovers packaged, and presented the gift certificate as payment - it covered the bill and a decent tip. As we were walking through the restaurant to leave, the manager told us the gift certificate could not be used for the tip. I must have been in shock, because I actually gave them cash for the tip. In retrospect, I should have said something like "Fine, we won't leave a tip".