Great tea, lovely food but seriously lacking in quality of service
This was second time at the Windsor Arms for afternoon tea. I must say they do have a great selection of teas, so much to chose from. The price for the tea service is a bit on the high side at $45 but I wouldn’t say it’s unaffordable. The food is very good – you are served a tiered tray of scones with clotted cream/ jams, mini sandwiches (chicken, smoked salmon and asparagus) a number of sweets and a bowl of strawberries and cream to finish off your meal. It’s quite a bit of food actually so plan on skipping dinner!
Where the experience becomes a bit of a let down is the service – both times I have been there I have experienced the same lacklustre attention. Not so much because the wait staff is rude, although don’t ask for water as it seems to pain them to bring this to you, but mainly because the service is so scattered. Case in point: my friends both ordered blueberry tea but it was served to me and my other friend. The server only noticed that it was meant for the other two that had actually ordered it after he stuck his nose in the tea pot to figure out he had served us the wrong tea!
Note we were seated in the “purple room” and I have to say considering it is the Windsor Arms this room does not live up to expectations. Instead of looking lush and luxurious the room feels like was abandoned halfway through decorating by hotel mgmt. The lavender curtains look like shower curtains – they must go! The room has a wannabe Twilight / New Orleans vampire feel that falls completely short. Some overall updating of the décor is in order for this room – might I suggest it be made to look like an actual English tea room?
Overall I am a big fan of the Windsor Arms hotel and would give high tea there another try BUT I would want to be seated in a different tea room in the hopes that a/ I would get better service and b/ the atmosphere would be more enjoyable and a propos.