Restaurants & Bars

Quebec (inc. Montreal)

West Island Restaurants


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Restaurants & Bars 17

West Island Restaurants

jessmil | Aug 23, 2008 08:26 PM

I've read this board for a long time, but never felt like I had much to say. However, this week I had 3 of the worst restaurant experiences I can remember.

We live in the West Island, where anything above "family-friendly" is pretty hard to come by (love Le Gourmand and Sahib, but other than that...)

Tuesday, went to Madison's with my brother and sister. We were a group of three, under 30. Service was so slow. We could definitely tell that the waiter assumed quite a bit about us right from the get-go and focused his attention on people he assumed were going to spend more.
Food was mediocre at best. The whole place felt like a fancier version of Au Vieux Duluth, right down to the boiled veggies that went with every dish.

Wednesday, my husband and I went to Trattoria Mundo. Since the review in the Gazette, I've been looking forward to trying this place. Again, we were sized up the moment we walked in (my husband is 28, I'm 26). First waiter takes our drink order. Brings drinks and wants to take our food order. We had to ask what the fish and specials were, he didn't feel it was necessary to share that info. He left the table without taking our wine order.
Apps come (served by second waiter; delicious, no complaints) and then a basket of dry - obviously recycled - bread is put on the table (by the bus boy). Bus boy removes wine glasses from table (still no one has asked if we were having wine, which we had planned on doing!)
Meals are served. My husband's osso buco was delicious but my steak (which was presented beautifully) was over-cooked - medium-well when I had requested medium-rare! This is no big deal, when the waiter comes back, I can return it, right? Well the waiter never came back!! Not to offer pepper, not to check on the food... not one of the three people who had been to our table came back over. They were all milling around, serving the regulars very well, but completely ignoring us! I was absolutely flabbergasted. Finally, when my husband's plate was licked clean, second waiter comes back over and asks if things were ok, while removing our plates. I explained that my steak was overcooked which is why I am returning 3/4 of a filet mignon. He didn't apologize or say anything, just cleared the plates. First waiter comes back - again, doesn't apologize, doesn't offer a dessert or even a coffee to make up for it, just asks if we want anything else. We obviously said no (at that point, I was so angry, I was ready to go to Second Cup for dessert and coffee). Second waiter drops the bill - they've reduced the price of my $35 steak to $15. Still no apology, no explanation - nothing! I finally said to the second waiter that we've never had such bad service, what happened. He had a feeble excuse (one waiter was supposed to have the table, he thought the other waiter did...blah blah). We left our money and walked out.
It wasn't busy, the owner was there, working the tables, the groups of businessmen and flashy diners were very well taken care of, but we were not important to them at all. Bottom line, unless you are a regular, don't bother. I've heard the same thing a few times already since Wednesday from other people.

Tonight, we wanted to be outside, so we went to Il Fornetto in Lachine - mediocre food, but we were ready for that. What caught us by surprise was the service, again! No wine order, never checked on the food, didn't offer dessert, dropped the bill and ran away.

I don't understand!!! I worked as a waitress at a nice restaurant. I know how important tipping is. I never tip less than 20%. It is driving me crazy that the general assumption is that we are wasting these servers' time! We are not cheap people by any stretch of the imagination and have no problem spending good money on dinner.

So, can anyone recommend anywhere in the WI for a decent meal, in the $20-$35 range, where the service is not atrocious! Has anyone else had similar experiences at any of these three restaurants?

(Sorry this is long, not sure if I can lump 3 restaurants together like this - if I've done anything wrong, please let me know!)

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