Last night my wife, MIL and I went to an early (6PM) dinner at a restaurant directly on the Connecticut shore. i have dined at this restaurant (and at it's previous location) for more than 55 years.
We were seated at a booth directly by the waterside windows and were enjoying our appetizers. The restaurant was 2/3 empty (not unusual for 6PM on a Tuesday), the hostess brought in a family group of 6 adults and two tykes and proceeded to sit them at the large booth next to us. The youngest was crying and screaming and the two oldest adults were hacking away.
I asked the hostess to either seat the group somewhere else, or move us. I was not going to listen to the bawling toddler and hacking oldsters all during my meal. The hostess refused to do either.
I asked for the manager, and was told none was available. My wife asked for Ms. X (the owner's daughter, a friend of my wife). The hostess told my wife that Ms. X was not in. My wife said, Then why do I see her sitting at the bar. The hostess replied, I mean she's not working, you can't involve her, I'm in charge.
I said to the hostess: "then you explain to Ms. X that your stupidity caused us to get up and walk out. I threw a $10 bill on the table for the waitress and we walked. We were not going to put up with this bad treatment by a stupid hostess.
Today, my wife was at the hairdresser, Ms. X was on the other side of the salon and didn't see my wife. Ms. X was busy complaining to her hairdstylist that there was some old fool hacking away at her restaurant last night and 3 tables walked.
My wife walked over top Ms. X and said: "We were the first to walk. I gave your hostess the chance to move them or us to a different table, but she wouldn't, and wouldn't let me talk to you (even though I saw you at the bar)."
Ms. X was horrified, asked my wife to bring me and MIL back as her guests. Wife said, she'd offer, but intil the offending hostess was gone, we'd not return.
Bad help and lack of management can sink a restaurant that's been there 70+ years and 4 generations.
If my wife didn't consider Ms. X a friend, I'd name the restaurant and probably have posted negatively on Yelp.
I don't generally walk out on a restaurant, BUT there was no excuse for being subjected to both the poorly behaved toddler and an adult who sounded like he had consumption.