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Restaurants & Bars

Kept waiting at French Laudry; response to rude RMN service discussion

JKHinze | Jun 17, 200310:39 AM     15

Was catching up on Chowhound, been busy remodeling kitchen. In thread on RMN were comments about what would happen if kept waiting at FL late seating.

Just heard story from a Napa friend about mutual acquaintences whot waited 1 1/2 hours for their table!!! That meant they did not finish until 2:30 am! There were no comps, and service was not special. The food in general was NOT up to normal great standards. Friend & I agreed we would not have been as accepting of this as these gracious people were.Don't know more details, chime in Lucy!

Several years ago we were kept waiting for 45 min or so at Daniel (old location in NY). We were given aplogies & an appetizer in the bar with full linen setup. No one else got this. When finally seated we were offered another glass of wine on the house, with more apologies. We could tell that "our table" had been given to Larry King. He is a regular who raves about Daniel on prime time & we were tourists. We had no probem with the situation because it was handled with tact & graciousness. That's the way to do it.

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