So I had been to the Wafel Truck on their first appearance in Brooklyn and got a fresh hot wafel. It was amazing. Then after a few missed opportunities (they didn't stay out nearly as late as they indicated), I finally caught them at 5:20 PM today. I called them and they indicated that until 5 PM was guaranteed and 5-5:30 it was probable that they would be there.
So at 5:20 I go and order a liege wafel. I asked for it fresh. I remember reading on their blog that people on Chowhound complained about how it was being reheated only and the quality declined significantly. I also read that after reading this they vowed never to reheat wafels as long as one requested it fresh. Well apparently they are at it again. They took a wafel from a box and put it on the wafel maker to either warm it up or fake that they were making it fresh. It wasn't even warm. I can't tell if they forgot to turn the griddle on or just didn't care. The wafel was cold and dried out.
Then my parents asked for Brussels wafels. They say they only have liege wafels left. Uh, excuse me? What happened to fresh on request? The tub of batter was sitting right behind them! So my dad says, "The batter's right there." And then there response changes to "It'll be 3 minutes then." as if to deter him from requesting it. He says "That's fine." So they made the Brussels wafels for my parents. My mom enjoyed her wafel because it had belgian fudge and maple syrup on it. My dad, who got strawberries (canned, which is not consistent with the picture on their menu) on his, thought the wafel itself, while it had a good texture, was tasteless. He's diabetic and he thought it tasted like it had no sugar in it. There's something wrong with that.
So what happened to their "fresh on request" policy? I know it was late, and I figured when they said after 5 was no guarantee that they would be there meant they ran out of wafels. But if they have the batter, why were they so unwilling to make it for me even after I requested it to be fresh? I won't be going back.
Also, on an unrelated note: why do they arrive too late for breakfast and don't stay out late enough to get them with or after dinner as a dessert?