Had lunch w/ the family today @ Taste of Thai in Del Mar; the main waitress was very accommodating to our kids. At the end, my family left the table for a walk outside while I chowed down the meal, I noted that the 2 unfinished dishes were taken away ( we planned to pack them home). I asked the bus boy; he confirmed that the food was dumped out. I was upset; complained him that he should have asked us. He apologized.
Upon to getting the bill paid; I made a remark about the incident at the counter and asked for the manager/owner/maitre'd; there was none available at the site. One of the waitresses told me that the bus boy checked w/ my parents; my parents confirmed that they had no such conversation.
I told them on the way out that I was not happy w/ the service like that. Guess what I got in response instead? "Don't come back then!" a waitress shouted at me fr. behind the counter. I was furious, came back in and told that waitress (who refused to give out the name) I definitely will report the incident to the web site. I told them they are not the only Thai restaurant in town. I also shared w/ them my experience at Thais Spices in Del Mar, the owner apologized and gave us a free entre when they made a mistake (missing shrimps in our fried rice dish). My friend & I were quite surprised & pleased for the damage control offer!
Oh well, a misunderstanding turned ugly! I guess I stick w/ my favorite ones w/ good food, excellent service @ Thai Spices (Del Mar), Spice & Rice, and Lotus Thai.
A note that the main waitress was very good, though. I have to come back to give her the tip she deserved!
I understand restaurant is a tough business but this kind of response is unacceptable in this kind of business!
Hope this is only one bad incident.
Updated 2 months ago | 6
Updated 1 year ago | 0
Updated 2 years ago | 9
Updated 1 year ago | 3
Updated 12 days ago | 32