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Restaurants & Bars

unfriendly staff at maxella pinkberry/the magic is gone

Amanda Enclade | Feb 11, 200712:17 PM     10

I took the family to the new pinkberry this morning at 11 am. We are all fans, just started going about a month ago, starting at the sawtelle location where part of the fun was the cool, upbeat staff who knew my kids by name and they were very excited about the product. the experience at this new lincoln/maxella pinkberry was, ah, just OK. what was sort of an addiction before was gone....angela the cashier and order taker was not very nice or accomodating.she reminded me of the sort of person that works at mc donalds- tired, underpaid and not happy or healthy for that matter.

I ordered a med "combo" which I thought was the combo of plain and green tea which they are advertising right now. I asked when she was making it, "is that the ccombo"?( I didn't see the green tea swirl)"yes", she replied. whan she handed me the yogurt, I asked again, "is this the combo of green tea and plain?" "oh no", she replied, "that is called the swirl".
without offering to redo it, change it to what I initially wanted. I have to say I was shocked, my normal self would have insisted on a change but I was dumbfounded as far as where did my friendly, happy pinkberry people go?

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