Some friends took me to Trevor last night for my birthday and the experience was less than great. Both my friends and I had heard great reviews about this place and were looking forward to trying it out. I'll start off with the positive points;
* The beef cheeks dish is excellent. Really tender and succulent meat, just enough fat to add flavour and moisture. Would definitely order it again.
* One of my friends had a really well cooked beef filet, but it was their second attempt (see below).
Now for the negative points from the evening;
* We had reservations, but were forced to wait for 30 minutes before being seated at our table. I can understand that sometimes it's difficult to get one party to leave, to enable you to seat the next group, but surely if other restaurants can avoid this undesirable situation, then Trevor can as well. Our only compensation for this, was a free amuse bouche, a piece of battered lobster, which was quite good. I think some complementary drinks while we stood waiting for 30 minutes would have been a better gesture.
* They forgot to serve us bread so we had to ask for it and it arrived with cold, hard butter. Is it really that difficult to provide room temperature butter? Big pet peeve of mine; this is the one item that *all* your guests will be receiving, and ultimately, judging you on.
* Two of my friends order the Alberta beef filet, one rare, one medium-rare. The medium-rare arrived properly cooked, the rare one was medium-well. We had to send it back. At this point the waitress was extremely apologetic and she actually commented that she could see we were having a horrible evening with the delayed seating, and now the improperly cooked meal. AND, she adds, "I'm going to give you a complementary dessert because of all this". This made us feel a little better, and the beef filet returned very properly cooked, rare.
* Four (of five) of us order dessert; the dark chocolate espresso cake is not recommended. It comes on top of this sickly sweet marshmallow sauce, and the consistency of the cake is more dense brownie than cake. The warm quince turnover was good, as was the blood orange sorbet.
* The service needs huge improvement. Cutlery was often tossed onto the table, with complete disregard to placement, and position. At one point, a dish was being served to a friend, and since the plate was obviously warmed/hot, the waitress was carrying it in a napkin. She actually handed the plate to my friend with the expectation that he grasp it from her hands and place it on the table himself. She made no mention of being careful because it was a hot plate. Luckily he didn't burn himself or drop the plate.
* We ask for the bill, and the waitress returns with it and she adds "I'm having a family emergency and need to leave ASAP, could we please settle this immediately?". So it appears they're willing to rush us out of there, but not the group that held us up for 30 minutes at the start. Could they not have just told us that another server was being substituted because she had to leave?
* We examine the bill and three desserts are included. We call over the waitress and inquire about this. She reports that she only meant that my dessert (ie. the birthday dessert with candle) was being comp'ed, not everyone's. After further discussion she says, in a completely rude manner, "I don't want to argue about this, let me speak with my manager". She returns to inform us that she will remove all the desserts from the bill. At this point, it is all more than uncomfortable, and we just want to get the hell out of there.
I spoke with my friend who had had a great experience here a few weeks earlier and it really is unfortunate how my night turned out.