Entertaining & Etiquette

tipping/billing issue...hard to explain in title


Entertaining & Etiquette 21

tipping/billing issue...hard to explain in title

newhound | Apr 15, 2007 04:58 PM

So, my wife and I went to a very well-regarded restaurant (though controversial on the Boston board -- it's a certain bistro named after its Cambridge street...) and had a very good meal. Pricey, so the tip was $40. The meal isn't the issue, though.

Though the meal was two months ago, we got a call three days ago saying that when processing their billing, they accidentally added our $40 tip to another customer's credit card. That customer had recently notified the restaurant about the overcharge, and they refunded him $40. They then notified us that they needed to bill our credit card for the $40, or else the server wouldn't get her tip. To be sure, they were gracious and have comped us a $30 gift certificate towards a future meal.

On the one hand, I know that profit margins are slim in restaurants, and tips are very important to servers, and so the management's actions are understandable. On the other hand, this seems like the kind of mistake a restaurant should just absorb, especially given the two month lapse.

What do you think, hounds?

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