Restaurant: Zia Grill at Scano's
Location: 352 Shrewsbury St, Worcester, MA
This weekend my girlfriend and a few of our friends decided to have a nice brunch together, and I had done some research here in the New England board, to find that Zia Grill at Scano's was slightly more upscale than the other choices along Shrewsbury street for breakfast (The Parkway, and Boulevard diners).
When we got there, the atmosphere wasn't at all upscale (which didn't bother me).
Their menu had just the standard diner fare - eggs, pancakes, french toast, general omelets, muffins, etc...
One of us ordered a spinach and feta omelet. Two of us ordered the pancake special - pancakes, eggs, toast, sausage,ham,and bacon. The last of us just ordered some fruit and a bagel without cream cheese.
After waiting for 45 minutes, and having our coffee cups remain empty for some time, we finally received our food.
The pancakes were undercooked, bacon was overcooked (though some like that), ham was overcooked and dry.
My friend that had ordered a bagel received a bagel with butter, despite answering "no cream cheese" when it was asked, and to top it off, that was the last bagel they had, so she could not get another. The waitresses suggestion of a low fat banana nut muffin was appreciated though, and she did seem to enjoy that. Under normal circumstances, the issue with the bagel wouldn't have bothered me much, but combined with everything else, it really bothered me.
Given the quality and service, I would have expected to pay more on the order of what the diners in the area charge, but it was more on the order of 2x the price.
Specials went for ~$13-15
standard fare (omelets, etc) was ~$8
Coffee was ~$2
So, instead of going here, I'd highly recommend going to the Gold Star Restaurant -- good, cheap food, and great service. Beware though, it is a popular place, and is always packed. Despite there being a line though, you're usually not waiting long.