Greetings hounds, thought I'd report on a perplexing and somewhat disappointing dinner we had at Terroni (Yonge and St. Clair location) the other night and get other hound’s opinions.
Last night the SO and I had tickets to the Bigger is Better comedy show at the Panasonic Theatre so we thought it'd be nice to have a casual dinner before the show.
We decided on Terroni and we were quite disappointed with the food and the service. Now I'm not apt to complain about restaurants for the most part and I know exactly what Terroni is; over priced decent pizza and pasta geared to Midtown yuppies, (which much to my poor Colombian mother's dismay I have become!!) but, last night's experience will be the last time I voluntarily go to Terroni.. Here are the details
Arrive @ 5:15PM (show starts at 7PM meeting friends at 6:45PM).
Get seated quickly (good start). But, it takes 15 minutes after that for waiter to show up & ask about drinks. Order drinks and inform him that we need to leave by 6:30. He nods.
Drinks and Bread come 5 minutes after. No oil. We have to search down staff to inquire about oil. It then arrives.
Waiter comes back to take order, it's now 5:45. We order our apps and for a main my wife goes to order the seafood pasta and asks for parmegian on the side. Now having been partially raised in Sicily, my wife knows that seafood pasta and cheese don’t mix. But, hey it’s what she likes and at no restaurant we have dined has this request been denied. Until now..
The waiter states quite firmly that "No can’t do that". We're surprised so I ask him to elaborate and he says "I can not bring you cheese on the side and if I do I will be fired. In fact I have to collect all the cheese from your appetizers before bringing you the main". I tell him that's the single weirdest and dumbest thing I have ever heard at a restaurant.
My wife is now faced with ordering another dish or eating her pasta without the cheese and thus, the waiter says he'll be back in 2 minutes.
At this point, I'm ready to cut our losses and leave but, my wife is starved (breastfeeding has made her super hungry at times) and we have little time to go somewhere else. Upon the waiter's return she does order the seafood pasta (sans cheese) and I order a white pizza. It is now 5:55.
We get engrossed in a conversation before looking at my watch and noticing its 6:20 and we haven't been served. I spend 5 more minutes trying to flag down my waiter, when I finally just get up and go to him to inquire. He says it should only be 2 more minutes; which it was. The mains arrived at 6:27. We had to go by 6:30.
My wife quickly eats the pasta which she says was fine (but not to her liking without cheese) and I do likewise with my pizza which was also adequate. I get bill, pay cash because we would lose too much time waiting to go through the whole credit card process, and leave. It was 6:45 when we left and we were quite late for our meet up.
The whole experience left a bad taste in our mouth and upon reflection I wonder if Terroni's is heralded as the best pizza in the city in because it’s trendy and at the higher price range. The food is just ok and if it really is the best pizza in the T. then we're in some trouble.
I also believe what they charge for their dishes is not in line with their staffing expenses and use of ingredients. My pizza cost $17 and had such minimal amount of toppings that it was almost humorous. That combined with the utter refusal to meet a customers simple request is what will ensure we wont be visiting Terroni anytime soon.