EILAT BAKERY - PICO BLVD. Disgusting experience. I was stunned . . . by my entire transaction. Stopped by today to get a cup of coffee. $2.50 . . . gulp. Only reason I stopped, it was on same side of street I was traveling and there was parking in front. Simple request. One cup of coffee please and room for milk. I will put the milk in myself. Simple? Not to these folks. First they could not find a paper cup. Took 2 people about 4 minutes to locate one. Poured coffee from a glass pot -- oops bad sign. Then proceed to pour steamed milk in the cup. I said whoa I just want plain whole milk and I will do it myself. He ignored me and proceeded to pour in non-fat milk. Incredible. I said 'whole milk' they said they are out. I said I don't have time for this, please refund my money and I'll be gone. I was even nice. To my shock they said THEY DO NOT GIVE REFUNDS! I pointed out they could not provide me with what I requested so just give me my refund and I'll be gone. Again: ABSOLUTELY NOT! WE NEVER GIVE REFUNDS. I was upset but what could I do? What arrogance. Never again.