Restaurants & Bars 23

Terrible disappointment last night...[Durham, NC]

fara | Oct 10, 201104:09 AM

This place is so inconsistent, I won't go back. From great food and service one night to sandy food and argumentative, lecturing waiter the next. It was actually kind of a nightmare last night. The first visit the waiter was knowledgeable, reserved, which I liked, but charming enough...the food was actually great and the mixed drinks as well. That waiter also acted as manager when I went for lunch, nothing special but I wasn't about to judge dinner again based on lunch. Imagine my disappointment when I went on a Sunday night and for half the dishes the food was poor and terrible, terrible service!
The waiter last night was unskilled, reading the specials off of his paper and recommended a terrible wine for my dishes- ok things that could be overlooked. Then the food started coming out- dry squash tarte with very little of redeeming value, as opposed to the tomato tarte they served the first time. I love squash but this did not work at all and seemed to be leftover from the night before. We also had the charcuterie plate- two pates and some small chips of spicy salami - hardly a charcuterie plate. Still, I was optimistic.
Then---the waitress assisting our waiter cleared our appetizer courses, on which I had left my silverware. She informed me "why don't you keep your silverware, we're um, out of it right now." Ok....Also, my daughter told her "I'm done," in response to her coming and I repeated what she said but she still left her plates there on the side of the table for the rest of the night. For the main course we had a very good steak that was served with dried out cauliflower, that again could have been roasted one or 2 days ago, and some pasta that seemed to have been baked - but was not supposed to be. The pasta had dried out large shrimp, sandy clams and something dried on top of the dry and hard linguini. Tasteless and sandy!
The waiter asked how the food was and I told him the pasta had sand in it. I didn't make a big deal out of it or ask to return it. He came back and proceeded to argue with me about how it must "just be in the clams." Excuse me, but it is the restaurant's fault for buying and serving sandy clams, not mine! He also argued with me about my comment that the other server had told me they had run out of silverware when clearly they had not. He explained and lectured me on how changing silverware was wasteful, but they would do it if the customer wanted. I again did not make a big deal out of it, but just listened. My daughter told me "that man told us to leave."This was not the case but in retrospect it certainly felt like it and I should have dealt with him differently, but was really just trying to relax and have the enjoyable meal I had the first time. I would expect that this quality of restaurant, with no tablecloth on which to put dirty silverware, would change the silverware on Sunday as well as Saturday nights! Further, I had pate on my fork and wanted a change for the other food! I was not argumentative at all with the waitstaff, and still tipped him 20%, only because I felt they were expecting me not to and I was still trying to leave feeling good about the experience. However, I am very disappointed with how it did not live up to our previous experience. I feel like the first experience was false advertising- and I am quite disappointed that I didn't have such a nice experience again. But who wants to risk that by going back again? Very very disappointed...a restaurant should have a lot more control over its wait staff training and the food it puts out.

Watt's Grocery
1116 Broad St Ste 100, Durham, NC 27705

Want to stay up to date with this post? Sign Up Now ›
Log In or Sign Up to comment

Recommended From CH