In the case of Kyoto Palace in Campbell, you don't necessarily get what you paid for. There were eight of us in the party, it was a birthday dinner. Being a festive occasion we were in the mood to have a good time and no one was being very picky. There comes a point however when you gotta wonder is this for real?
As you walk in the first thing you notice is the place is looking really run down. When you go to a Teppanyaki restaurant you know you are gong to spend some money. I think the environment should match the menu. If Mickey D's can keep the place looking clean and fresh this place could as well.
Once we were seated we were left to peruse the menu for about 45 minutes. Finally a server came to see us. She was not very helpful and had little knowledge of the menu items. If she was knowledgeable she was unable to express that to us. During ordering she was very argumentative and she did not want to accommodate our needs. When I asked for a cup of hot tea I was told no, because I might spill it and burn myself? She conceded at the end of the ordering process.
The cooking was fun. The food however, was very salty and they used so much butter that the food tasted very unbalanced. Did I mention it was fun? The server did screw-up several of the orders and neglected to mention my allergy to shrimp and lobster to the cook. Atropine anyone?
We won�t be going back to Kyoto Palace.
RoJo's Gourmet Foods