Completely and utterly disappointed by TAG tonite. We had gone in after seeing a show at the Comedy Works and walked in without a reservation. The hostess acted insulted that we walked in at 8:45 and promptly told us that "our kitchen closes at 9:00 so you better order fast". Then asked me for my name, which I gave her my first name, then asked me my last name. I asked why she needed it, we didn't have a reservation or anything, so it was curious to me.
She told me that if I had a favorite dish, they would track it. So at least she was honest, they build a database on their customers. Many places do that certainly and I understand it but certainly I found it completely rude that mere moments after telling me and my boyfriend that we basically were going to be rushed through our dining experience they will track us, I wanted to cut bait and run right then and there.
But we sat at our table. I didn't want to make a scene in front of the hostess who clearly wasn't interested in making our first experience walking in the door welcoming.
Our waitress came by and offered us water and then went through the cocktail menu and said she would give us a minute. Fair enough and pleasant. When she came back and I still hadn't made a choice she also told us the kitchen was closing in 10 minutes so we "should think about making our choices oh and we are out of the lamb."
We sat another minute or so and left. Walked out the front door.
Now...I understand kitchen hours and I understand wanting to keep back of the house happy but the way we were treated was rude and hardly befitting any restaurant that has 30 dollar entrees (which I happily would have paid for had we been treated like a valued customer).
We walked out the door and will probably not return any time in the near future or maybe we will sometime when clearly the back of house and front of house are willing to serve us with respect.
We eat out four times a week and I have never been treated with so much dismissal as I have this evening.
For the record we walked over to Osterio Marco (which actually was our first choice) and had an amazing dinner. Katie our server was a doll and remembered us from our last dinner for my birthday in July, and they didn't have us on some database system. We had a great meal of a charcuterie plate, spinach salad (the dressing was bacon and balsamic vinegar that was unbelievable, I wanted to lick the plate) and a pizza. It was perfect and my frown was turned upside down. The service there was friendly, efficient and most of all welcoming.
I wish Tag Restaurant all the successes the food writers in Denver feel it deserves, they just will never see me in their establishment again.
1441 Larimer Street, Denver, CO 80202