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Surprising Bad Service at Bouchon


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Surprising Bad Service at Bouchon

ellenost | Mar 20, 2013 06:47 AM

Went to Bouchon yesterday for breakfast (my 5th visit). I have always loved Bouchon for breakfast for the food, their wonderful coffee, and, up until yesterday, excellent service. I arrived at 9:00, and was seated promptly. The restaurant was half empty. I ordered the breakfast Jardinere which has many different plates: eggs and brioche toast, sautéed spinach, lyonnaise potatoes, fruit cup, and pastry. All of these plates are served at the same time which in addition to coffee, juice and water makes for one very crowded table. The rude service started when I asked my server whether I could substitute the beignets for my pastry and I would be willing to pay any additional charge for the substitution. Her reply was "absolutely not" which I found bizarre. She didn't refill my coffee--I had to ask another server to refill my coffee who did so with the usual graciousness that I am used to from Bouchon servers. When I had finished my eggs, I wanted/expected my server to remove the empty plate so I could move one of the other dishes front and center. After my server had passed my table without removing the empty plate I resorted to self-help and moved the empty plate to the other side of the table. After about 3 times of my server passing my table with nothing in her hands, she removed the empty plate.

When I finished my breakfast, I asked my server for the beignets. When they finally arrived, they were burnt. I tried them and they tasted as bad as they looked. I asked my server whether they were overdone, and she smiled and said that's the way they always look. I really doubt this. Not wanting to waste the calories, I decided to leave them.

The oddest thing was that the people at the table next to me were drinking coffee, but decided they didn't want breakfast. My server said she would bring them their coffee in paper cups so they could take them to go. Obviously this took too long, and the people left. My server turns to me and ask whether I want their coffees--who in their right mind would offer/accept someone else's already drunk coffee? I declined. Took a few times to finally get the check. Left a 10% tip. What a disappointing breakfast!

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