Not About Food

Suggestions, Please

Share:

Live your best food life.

Sign up to discover your next favorite restaurant, recipe, or cookbook in the largest community of knowledgeable food enthusiasts.
Sign Up For Free
Not About Food 45

Suggestions, Please

ElsieDee | Feb 2, 2007 12:51 PM

This happened last week and I'm still trying to figure-out what to do.

A friend and I had to attend an out-of-town funeral in the morning - afterwards, we went to a local, small, family-run restaurant for lunch and to talk. It was a slow lunch at the restaurant, but we had the most atrocious service.

1 - Server slid into the booth, next to me, to explain the day's specials.

2 - Server managed to knock over dining partner's glass of wine, into her salad (and the bread basket), then brought and left at the table a DIRTY kitchen towel for us to mop-up the mess.

3 - Server then returned to ask if friend wanted a new salad and new glass of wine.

4 - Server regailed us with stories of "bad customers."

5 - Server brought us the bill for another table.

6 - Server brought us the correct bill, but had charged for A) second glass of wine, B) second salad, and C) second bread basket. We asked to speak to the manager/owner who said that we had ordered all three items (apparently asking for a "new" glass of wine and salad and bread was different from asking for a replacement?) but eventually she took off the additional charges.

7 - All we had was a $100 bill to cover the (about) $35 check, so that's what we put into the check holder. We waited for the change. And waited. And waited. Our server'd disappeared. I asked another server where ours had gone to - was told that he'd already left - with our change! So I asked to speak to the manager/owner. Was told that they'd ALSO left and that we should call with our complaint.

8 - Called the restaurant that evening and spoke to owner, who told me that I'd have to "prove" that we'd given the server the $100 AND that we'd not told him to "keep the change."

So do I chalk this up to just bad luck? Make the drive to the restaurant (about two-hours from here) to speak to the owner in person? Register a complaint with the BBB? Post the restaurant's name all over with this horror story?

Want to stay up to date with this post?

Recommended From Chowhound