I have visited the Sugarplum Bakery on Beverly near La Brea several times since its fairly recent opening. All previous times I have ordered to go and found the experience uneventful and the pastries very good.
Yesterday afternoon when I (with two companions )actually decided to do a sit-down, things really fell apart and I am not sure I care to return.
The coffee drinks and cakes we ordered, as always, were superb, but the service was absolutely appalling -both disorganized and impolite. The counterperson actually told us she would be happy to answer any questions and suggested that if we wanted coffee (two of us did), we should order it while we were deciding so she could get a head start on it.
But only a few minutes later, she began, in a very frazzled manner, to lecture and berate us, telling us that we should have ordered our cookies before we ordered our coffees. Her justification was that this was "what everyone else did" and we "could take our cookies to the table while she started the drinks." Whatever - it didn't really matter to us. She kept going on and on to the point where I didn't know if I should laugh or leave. I chose to ignore her.
Furthermore, when we did try to ask questions about the pastries, she cut us off with a "let me help these people behind you and then I'll get back to you when you've decided." The problem of course being that we were unable to decide because when we tried to ask questions, we were ignored. Fortunately, a slightly more competent person rescued us and began to cut our cakes. This one, however, was eating behind the counter and her mouth was full and open while she was talking to us - not really my favorite thing to see at a restaurant.
At this point, one of our companions decided to extract herself from the situation and took our coffees over to a table. It was hard to find a clean one - they were covered with crumbs. Then, according to her, the first woman came over to clean the table, saw all the crumbs there, threw up her hands and said, "People....!" as if somehow it was the fault of customers who left crumbs rather than the responsibility of the establishment to keep things tidy.
Then she came back where we were trying to (finally) pay for what we ordered. She began to lecture us again, this time about how we were "confusing" her because we all wanted to pay separately. We had to correct her and tell her we were paying together at which point she simply walked away.
I guess the old adage of "the customer is always right" was wrong as could be in this case. We the customers were not doing anything right.
Quite unpleasant and disappointing.