Restaurants & Bars

San Francisco Bay Area

Strait's Santana Row, less than perfect service

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Strait's Santana Row, less than perfect service

Judith Hurley | Dec 27, 2003 04:23 PM

Dinner last night at Strait's in Santana Row. I can't remember the names of what we ate, but it was all delicious. We had samosas and spring rolls, followed by a ginger flavored salad. Then we had tuna tartare, crab cakes, steamed sea bass, basil chicken and some kind of noodle dish. So the food was fine, and the place is fun . . . lively, upscale, contemporary, open kitchen, good bar.

Our main server was great, charming, prompt and helpful about the somewhat complicated menu, but I have one complaint: Since there are lots of little dishes and they come in quick succession, several of them were brought out by different people, maybe they're assistants, maybe they're bussers? Anyway, they come out, interrupt the conversation, dump stuff on the table, say things like "here's the noodles," can't juggle plates or figure out where to put anything or what to take away, and generally don't have a lot of class. Someone ought to train all the personnel that serve food to actually act like servers, true anywhere, but especially at a place like Strait's, given the price.

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