Let me preface these comments by saying that I am not from New York City. It has been said that you can find everything in Manhattan...what they don't tell you is that it takes ten times longer with ten times more effort than anywhere else in the world! Why is that?
Anyway, yesterday I got off work early and all I wanted was a nice late lunch. It was friday late afternoon in New York--not a big challenge,right?
An hour later I ended up at Steak Frites near Union Square. I'd read reasonable reviews of the place, and heck--I was hungry and tired of walking!
My companion and I were one of two tables in the whole place, and yet we were seated at the one table with no napkins/flatware. Hmmm.... also, the server messed up EVERYTHING about our order. I ordered a water with no ice, my companion a diet coke. I got a flat regular coke and we both got water with lots of ice. Ice cold bread was served (like it had been taken out of the freezer, sliced and served) with butter, but we still had no knives, bread plates or napkins. Our entrees were served quickly, but only after asking twice did we finally get table setups.
I have become so disenchanted with the mediocrity of restaurants in New York that I am reduced to simply laughing out loud and heartily when stuff like this happens. Why do people in New York tolerate this kind of service in restaurants? I recognize that mediocre restaurants are everywhere in the world, and the country, but this is New York! Don't restaurant owners and managers care at all? Is "satisfactory" too high a mark to strive for?