While I enjoy posting favorable reviews of restaurants that I've enjoyed, I have until now refrained from slamming a restaraunt that I did not like for fear of unjustly hurting a venue due to an isolated incident but.....
The manner is which Ivy and Oak Tree, a former favorite of ours, treated my mom, wife and daughter is simply unacceptable.
My mom had ordered a salad with grilled chicken. The chicken was inedible. It was grisly and very, very tough--like shoe leather. When my mom informed the waitress, she got the manager who informed her that "all of our food is good here" and walked away. My mom, who rarely if ever sends back a dish, was shocked. No offer to bring another dish, or to remove the salad from their bill. Frustrated, she went to the front to speak with another manager who was even less helpful and who became quite agitated and rude.
They paid for their meal, tipped their waitress (who seemed embarassed at the way they were treated, and who could not be blamed) and left, meals uneaten.
So there's the story. If you dine at Ivy and Oaktree, you do so at your own peril. As that area is replete with wonderful breakfast and lunch options, I advise all of you to dine somewhere else and let the Ivy die on the vine.