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The Stack Restaurant in Grand Rapids MI - Bad Experience

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The Stack Restaurant in Grand Rapids MI - Bad Experience

SusieQ | Jun 24, 2004 12:04 PM

We had dinner last night at a new restaurant in Grand Rapids, MI, The Stack. It is in the old power plant at the old American Seating plant. It was my husband's birthday and since he's an engineer and his dad used to work at American Seating we thought we would try it.

There were maybe 4 tables occupied when we arrived about 6:00 pm. We were shown to a booth and a few minutes later the server arrived. We ordered Grey Goose martinis, very dry and an appetizer, macaroni and cheese fritters which sounded unusual. We waited for the martinis for 15 minutes, all the while noting the bar was not busy and 2 servers were hanging out at the bar talking. The server brought the martinis and we both ordered the fresh whitefish with baked potatoes. The martinis tasted of way too much vermouth, obviously not dry. Rather than pointing this out to the server and waiting another 15 minutes, we drank them. Still no appetizer. I sat with a view of the open kitchen and our server spent most of her time talking to the 2 chefs who were not busy.

Another couple came in and sat in the booth behind us. They ordered from the same server and were brought drinks (beer) immediately. At this point we debated whether to throw in the towel but waited it out. We amused ourselves by trying to remember last time we had service this bad at a restaurant. About 10 minutes later, while still waiting for an appetizer or entrée, the couple behind was served their entrees. Five minutes later our server brought our entrees. I asked about the appetizer to make sure it did not appear on the bill. The server’s reponse to this was “oh, I didn’t know” and walked off. Her increasing diminishing tip disappeared entirely at that point.

The whitefish had been described on the menu as broiled (not) with a lemon dill sauce (not). It appeared to be microwaved with a sprinkling of dill on the top and served with a semi-hard baked potato. Again, we debated whether to complain but ate the fish and parts of potato that were cooked. When the server came by, we asked for the check, paid the bill and left.

As we were leaving, someone who appeared to be a manager was talking on a cell phone near the exit we were heading toward. He looked at us and continued talking turning his back.

The evening was not a total loss. We had a great dessert at Bistro Bella Vita and went to listen to the Blues on the Mall. We look forward to when The Stack goes out of business and hopefully another restaurant goes into what is a great location,

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