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Restaurants & Bars 7

SS Dim Sum hit the rocks in Cowichan Bay

Puffin3 | Apr 13, 2015 11:43 AM

For the last few months I've been trying to encourage someone, anyone to offer real Dim Sum in the Cowichan Valley.
About a month ago look what happens! A sign at the Inn At The Water announcing the first Dim Sum Sunday lunch from 12-2 PM!
AMAZING!
I'm thinking someone at the IATW must be visiting this forum.
Our family loves Dim Sum and put us all together and we've probably had Dim Sum in most countries in the world.
No more having to drive the ‘death hwy’ to Victoria on a Sunday to have good DS.
I phone and make reservations for eight April 12. at 12 PM.
We arrive exactly at 12 PM. Yes exactly. There were already a table of ten who have already ordered. They were eating five minutes after we arrived.
We were sat at a table obviously added to the overloaded capacity. There was literally no room for the waitress to get past us unless she literally shoved our chairs up to the table. Not comfortable.
We were the second party to be seated.
Within twenty minutes the room was filled. After about ten minutes a shaking girl asked whether we wanted to have ‘Chinese’ tea or black tea. Of course we asked the Chinese tea. She had a thermos which she pored out the most bitter over stepped vile Chinese tea any of us had even tried. She used the coffee mugs on the table and filled them to the brim.
All we could do is laugh. The tea was unpalatable.
Next she brought us, with great ceremony each a set of Japanese chop sticks. Being round and thin they wanted to roll off the tiny plate she had set them on. But no worries. She was able to catch a couple of pairs before they hit the floor. Her small hands were able the grab the ‘business’ eating end of the chop sticks and hand them to us.
The menu:
Printed on an old ‘Inkjet’ printer. 8 1/2X11. Sixteen items. The ability to print in sharp colour long since lost. Your basic Dim Sum standards. Even ‘Stick Rice’ Yes Stick. Each item shown in those nice bamboo steamers.
Waitress clearly had never even been to a Dim Sum restaurant. She offered this information for free. (Wouldn't it have helped to send the staff to a DS restaurant in Victoria to at least catch a tiny bit of basic info about DS?)
She hands us all a ‘menu’ and says: “Here’s a pen. Why not just you all put a line beside the plates you want. So we each scratched a line beside what dishes we wanted. “So there’s four lines beside this plate. That means you want four orders right?”
Now we are watching all the tables around us being served their “plates” of DS. Served not from bamboo steamers but on white rectangular ‘tapas’ style plates. After an hour we were served three chopped up tiny ‘Spring rolls’.
Beyond an hour now.
When the waitress squeezes past I ask once again why we haven't received our food. She PROMISES once again to go to the kitchen and find out what’s going on! During the hour wait the waitress had brought the same effing “plate” to the same table beside us three times! The man finally told her: “LOOK! You keep bringing this food to our table but we already had this 30 minutes ago!”
Now we have had enough.
I tell the waitress we are leaving. She again PROMISES TO FIND OUT!!! what’s going on in the kitchen. She returns and says “The Management has decided to ‘comp’ you the Chinese tea and the egg rolls.”
We leave. We will never return.
The whole ‘Dim Sum’ lunch was a silly joke riding in a clown boat of incompetence piloted by a staff with no training. So the clown boat inevitably hit the rocks. I once had a similar 'Dim Sum' on a cruise ship which had a 'theme diner' each night. It was better......and that's saying a lot.
We went down to the good old Rock Cod Cafe and we had good old fish and chips.
What pisses me off is I went online numerous times to promote the Dim Sum lunch and whoever was in charge couldn't be bothered to at least give a decent attempt at getting the lunch right.
CC to the owner of IATW/Manager/ food Manager/Front of house manager/Chef/all my ‘Food forums’.

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