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Janet | Oct 5, 200812:41 PM     9

Thursday we ate at Spruce. I had read the reviews. The couple going with us had eaten there a year ago. They sang its praises. The service was very slow and uneven (we are there at 5:30 (maybe 3 other tables occupied) when she listed the specials, at warp speed, she seemed stunned I would ask the price. I guess there if you have to ask you can't afford it. The food was good, but nothing special. Nothing stood out or was any different from a hundred other places.

The menu has not changed in the year since our friends had been there. Our Friends (who had been in the food business for 25 years in SF) were shocked an upscale restaurant wouldn't develope new dishes.

Then they just ticked us off. The manager came to the table and said our AMX card didn't go through. Could we give them another card. We did, and were upset. The next day we called security at AMX (new card because old numbers stolen twice and used, long boring story.)Our card had not been declined. They asked Spruce to call them, then they would have told Spruce we had a fraud alert and they wanted a pix ID. Spruce didn't call. Because they were too lazy to call, and they were not that busy, we get the deadbeat look.

I will be calling to complain this week. Poor busines to make a customers look like a deadbeat.

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