A friend just told me that a busboy at Matsuhisa spilled water all over her son's arm yesterday. Totally soaked his sleeve. The busboy was horrified, mortified, looked like he was going to commit hari-kari in the back room immediately after offering his profuse apologies. The host came over and asked if everything was all right. My friend's son said it was OK - as the busboy is about to physically go into shock, still wiping.
And that was that. They had lunch, wet sleeve and all.
Now you know what I'm getting at. I'm just stunned that no one offered them anything. Dessert, sake - nada. And Nobu was even there!
I grew up in the restaurant business and I know accidents happen - caused a few spectacular ones myself - and we always made a guesture of goodwill. Just doesn't happen anymore? Especially at celebrity chef restaurants? In LA?
What do you think? Nothing was OK? They should have offered something? If so, what?
I know, it wasn't hot tea or red wine, and a comped meal might be too much. But what do you think?
Plus they were underwhelmed. It was lunch and their first real exposure to Japanese food. I'm taking them to a ramen noodle joint next week. I figure we should start with the basics.