I come to Spokane once a year for an Industry Conference held in the fall. Each year we go to Spencers the night we arrive, with about 10 guests. Each year the service and food is very good, what we come to expect from any restaurant in Washington. So, when my wife and I decided to take a drive from Calgary to Seattle, we stayed in the Doubletree, and ate at Spencers.
Im still aplogizing to her.
The Waiter was extremly unattentive; he must have been distracted by the football game booming in the lounge. Our drinks were empty for far too long when he came around to ask if we wanted another round, which to me is the biggest amateur move a server can make. Booze is EXPENSIVE. SERVE LOTS!!!!! MORE BOOZE=BIG TIPS.
The entrees came together, but minus the sides we ordered. We asked about them after we were halfway through the entrees, which is when he came back to check up on us. He went to the kitchen, and came back a few minutes later, and said they would be right out. "We burned the first plate of loaded hash browns.....those guys really need you to pay attention to them!" His words. As a diner, I kind of want the poeple preparing my food to pay attention to it. But thats just me.
The sides showed up after my wife was done her meal.
I was hoping for Spencers to gain redemption by offering the sides for free, or at least a free desert, but nothing was said.
Its a shame that this restaurant, who does serve a great steak, will not be on my list for bringing clients too next year.
322 N Spokane Falls Ct, Spokane, WA 99201